Welfare rights, benefits, debt and financial advice services

Accessing the right information and advice on welfare and money issues can be hugely challenging, yet vital, for people in crisis or facing significant hardship. Many people do not know what support is available, or what their rights are. There are a number of general and specialist advice services available both locally and nationally:

  • Turn2us has an online benefits calculator and is a valuable source of other information and resources designed to help people in financial need access welfare benefits, and other financial help.
  • Money Advice Scotland allows you to search to find the money advice agency closest to you.
  • For free, confidential advice on debt problems you can call the National Debtline Telephone: 0808 808 4000
  • Citizens Advice Scotland’s website allows you to search for Bureaux in your area search.
  • The online self-help advice guide from Citizens Advice offers information on a wide range of issues.
  • This debt advice locator can help you find your closest debt advice services.
  • A range of resources, tools and information on money advice. Call 0808 800 0118 to book a free, confidential appointment with a Money Adviser locally (service run by Citizens Advice Bureaux)
  • Every Local Authority in Scotland provides, or commissions welfare rights services of some kind. You should consult your local Council's own website for information on what is available in your area. In a number of areas such as Edinburgh, this service is called the Advice Shop. 
  • Child Poverty Action Group produces factsheets, delivers training and provides an advice line for front-line advisers (note the advice line is not for members of the public).